Shipping and Delivery
Shipping Within Nigeria
- Shipping is available nationwide
- Delivery times vary by location and are estimates only
- Standard shipping typically takes 1-3 business days within Lagos
- Shipping outside Lagos will take 3-7 days
- Shipping costs are calculated based on destination and package weight
International Shipping
- We ship to select international destinations
- International shipping times vary by location and customs processing
- International orders take 7-10 business days
- Customers are responsible for any customs duties, taxes, or import fees
- We are not liable for delays caused by customs or international carriers
- International orders may require additional documentation
Delivery
- A signature may be required upon delivery for high-value items
- Please ensure someone is available to receive the package
- If delivery cannot be completed, the courier will leave instructions
- You are responsible for providing accurate shipping information
- Renikeji is not liable for delays or loss due to the production of incorrect addresses
Tracking
For international deliveries, order tracking information will be provided via email once your item ships. Please allow 24-48 hours for tracking information to become active.
Risk of Loss
Risk of loss and title for items pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for high-value orders.
Production and Lead Times
Ready-to-Ship Items
Items marked as “In Stock” or “Ready to Ship” will typically ship within 1-3 business days of order confirmation and payment receipt.
Made-to-Order Items
- Production time varies by piece complexity and is stated in product descriptions
- Typical production time ranges from 1 to 2 weeks
- You will be notified of estimated completion dates upon order confirmation
- Rush orders may be available for an additional fee—please contact us to inquire
Bespoke Commissions
Custom-designed pieces follow a collaborative process:
- Initial consultation and design discussion
- Design proposal and quotation
- Deposit payment
- Design refinement and approval
- Production (timeline specified in agreement)
- Quality inspection and final payment
- Shipping
Production timelines for bespoke pieces are provided on a case-by-case basis.
Delays
While we strive to meet all stated timelines, production delays may occasionally occur due to:
- Material availability
- Unforeseen technical challenges
- Courier delays
- Force majeure events
We will communicate any significant delays promptly and work to minimize inconvenience.
Returns, Exchanges, and Cancellations
Ready-to-Ship Items
- Items may be returned within 3 days of delivery
- Items must be unworn, unaltered, and in original condition with all tags and packaging
- Original proof of purchase must be provided
- Return shipping costs are the customer’s responsibility unless the item is defective
- Refunds will be processed within 7-10 business days of receiving the returned item
- Refunds will be issued to the original payment method
Made-to-Order Items
Made-to-order items are generally not eligible for return or exchange unless:
- The item is defective or damaged upon receipt
- The item significantly differs from the agreed specifications
- There was an error on our part in production
You must report any issues within 48 hours of delivery.
Bespoke and Custom Items
Custom-designed and bespoke pieces created to your specific requirements are final sale and cannot be returned or exchanged unless:
- The item is defective due to craftsmanship errors
- The item does not match the approved design specifications
Custom Measurements
For pieces requiring specific measurements (bracelets, anklets, custom lengths):
- You are responsible for providing accurate measurements
- We provide measurement guides and are available to assist
- Incorrectly provided measurements may affect returns eligibility
Cancellations
- Ready-to-ship orders can be cancelled within 24 hours of purchase for a full refund
- Made-to-order items can be cancelled before production begins for a full refund
- Once production has started, cancellations may result in forfeiture of deposit
- Bespoke commissions: Deposits are non-refundable once design work has begun
Exchanges
Subject to availability, we may offer exchanges for:
- Different sizes (for eligible items)
- Different styles of equal or greater value
- Defective or damaged items
Please contact hello@renikeji.com to initiate a return or exchange.