Frequently Asked Questions

Welcome to our frequently asked questions page! We’ve compiled answers to the most common questions about our pieces and our process. If you can’t find what you’re looking for, please contact us at hello@renikeji.com.

Materials and Process

Yes! When we say gold, we mean solid gold in various karats (10K, 14K, 18K). We also offer gold-plated and gold-filled options, which are always clearly labeled in product descriptions. We never misrepresent our materials because authenticity and transparency are core to our values. If a piece is plated, this will be explicitly stated.

Our collections feature a range of carefully selected materials including:

Precious metals: Sterling silver, solid gold (10K, 14K, 18K), gold-filled, and gold vermeil
Base metals: Solid brass and bronze, stainless steel
Gemstones
Organic gems and materials: Pearl, corals, and other natural elements
Synthetic materials: Glass, acrylic

Each product listing clearly states the materials used in that specific piece.

Solid brass means the entire piece is made from brass alloy (a combination of copper and zinc), not just plated with any other metal.

Yes, brass naturally oxidizes and develops a patina when exposed to air and moisture. This darkening is a normal characteristic of brass and part of its unique charm. Some people love the vintage look of aged brass, while others prefer to maintain the bright finish. The good news? You can easily polish brass back to its original shine with a brass cleaning cloth or a homemade paste of lemon juice and baking soda. Check our Jewellery Care Guide for detailed instructions.

With proper care, solid brass jewellery can last for decades. Brass is quite durable and resistant to corrosion. The patina that develops over time doesn't damage the metal—it's simply a surface change. You can always polish it back to brightness. Many antique brass pieces have survived for hundreds of years, so your RENIKEJI brass jewellery is built to last when cared for properly.

Gold-plated jewellery typically lasts a few years with regular wear, depending on care and usage. The lifespan depends on several factors:

Plating thickness: Higher quality plating lasts longer
Wear frequency: Daily wear shortens the lifespan
Care: Avoiding water, chemicals, and friction extends life

To maximize lifespan: remove before water exposure, apply lotions/perfumes before putting on jewellery, store properly, and wipe clean after each wear. When the plating wears through, pieces can often be replated.

Each piece is designed and handcrafted by our team. We're a small, dedicated team passionate about creating jewellery that celebrates Nigeria as a place. Each piece is made and/or finished with love in our Lagos studio.

Care and Maintenance

Proper care ensures your RENIKEJI pieces remain beautiful for years. Here are the essentials:

Last on, first off: Put jewellery on after makeup, perfume, and lotions
Keep it dry: Remove before swimming, bathing, or exercising
Clean gently: Use a soft cloth after each wear; periodic deep cleaning with mild soap and water
Store properly: Keep in a cool, dry place, ideally in individual pouches
Regular inspection: Check for loose stones or worn clasps

For detailed care instructions specific to your piece's materials, please visit our highly comprehensive Jewellery Care Guide.

We strongly recommend removing all jewellery before showering. Water, soap, shampoo, and other bath products can:

Cause tarnishing and discolouration, especially with silver and brass
Wear down gold plating
Damage certain gemstones
Weaken adhesives and settings
Leave soap residue that dulls shine

Even solid gold and diamonds should be removed. Repeated water exposure and soap buildup can dull their appearance over time.

It's best to apply perfumes, lotions, and cosmetics before putting on your jewellery. These products contain chemicals that can:

Tarnish silver and brass
Erode gold plating
Discolor certain gemstones
Leave residue that attracts dirt

Wait a few minutes after application for the products to fully absorb before wearing your jewellery.

Visit our Jewellery Care Guide for detailed instructions on caring for brass.

Sizing and Fit

Kindly view our size guide.

It depends on the design! We create both delicate, lightweight earrings and statement pieces with more substantial weight. Each product listing includes dimensions and notes about weight. If you're concerned about the weight of a specific pair, please email us at hello@renikeji.com, and we'll provide detailed information to help you decide.

Ordering and Payment

Once you complete your purchase, you'll receive:

Immediate order confirmation email acknowledging receipt of your order
Processing notification when we begin working on your piece (for made-to-order items)
Shipping confirmation email with tracking information when your order is dispatched

If you don't receive a confirmation email within 24 hours, please check your spam folder or contact us at shopRENIKEJI@gmail.com.

We accept the following secure payment methods:

Credit and debit cards (Visa, Mastercard, Verve)
Bank transfers
Mobile payment platforms
[Add any specific payment processors you use, e.g., Paystack, Flutterwave]

All transactions are processed through secure, encrypted payment gateways. We never store your complete payment information.

Absolutely. We take your privacy and security seriously:

All payment transactions are encrypted and processed through secure gateways
We never store complete credit card information on our servers
Your personal data is protected and never sold to third parties
We comply with data protection regulations

For complete details, please read our Privacy Policy.

Contact us immediately at hello@renikeji.com with your order number. If we haven't begun production or shipped your order, we can usually modify or cancel it. For ready-to-ship items, contact us within 24 hours of purchase. The sooner you reach out, the more options we'll have to help you.

Product Availability

Availability depends on the type of piece:

Ready-to-ship items: Many pieces are restocked regularly. Sign up for restock notifications on the product page or email us to inquire about specific timelines
Made-to-order pieces: Even if marked "out of stock," we can often create these for you. Contact us at hello@renikeji.com to discuss
Limited editions: May not be restocked, but we might create something similar
Discontinued designs: We're always creating new collections, but we're happy to discuss custom alternatives

Email us about the specific piece you're interested in, and we'll let you know the options.

Yes! Customization is one of our specialties. We offer:

Minor modifications: Size adjustments, chain length changes, metal type swaps
Personalization: Engraving, birthstone additions
Full bespoke commissions: Completely custom designs created specifically for you

Contact us at hello@renikeji.com with your ideas, and we'll discuss possibilities, timelines, and pricing. Please note that custom pieces typically require a deposit and have longer production times.

Yes! We offer a limited warranty covering:

Manufacturing defects for 6 months from delivery
Structural failures under normal wear
Gemstone loss due to setting failure

The warranty does not cover normal wear and tear, damage from misuse, modifications by third parties, or loss/theft. For complete warranty details, see our Terms and Conditions.

Defects and Issues

We're sorry to hear that! Please contact us at shopRENIKEJI@gmail.com within 48 hours of delivery with:

Your order number
Photos clearly showing the defect
Description of the issue

We'll review your case promptly and offer a solution, which may include:

Free repair or replacement
Full refund
Store credit

Your order number
Description of the issue
Photos if applicable

We'll investigate right away and resolve the issue by either:

Shipping the correct/missing item at no charge
Providing a full refund
Offering alternative solutions

For non-delivery issues, we'll work with the courier to track your package.

Contact us at hello@renikeji.com with:
- Photos of the piece and the issue
- Description of the problem
- Your original order number (if applicable)
We offer repair services for RENIKEJI pieces including:
- Stone replacement or resetting
- Prong retipping
- Chain repair
- Resizing
- Clasp replacement
- Polishing and refinishing
We'll assess your piece and provide a repair quotation and timeline. Repairs under warranty are free; others are quoted based on the work required.

Defects and Issues

Return and exchange eligibility depends on the type of item:

Ready-to-ship items:

Can be returned within 3 days of delivery
Must be unworn, unaltered, with original tags and packaging
Return shipping costs are the customer's responsibility (unless defective)

Made-to-order items:

Generally not returnable unless defective or significantly different from specifications
Must report issues within 48 hours of delivery

Bespoke/custom items, Items on sale, One of a kind pieces

Final sale—not returnable unless defective or doesn't match the approved design

For complete details, see our return policy.

What is your return and exchange policy?

Returns:

3-day return window for eligible ready-to-ship items
Items must be in original, unworn condition
Refunds processed within 7-10 business days of receiving the returned item
Customer pays return shipping unless the item is defective

Exchanges:

Available for different sizes or styles (subject to availability)
Must be requested within 3 days of delivery
Exchanges for equal or greater value

Non-returnable items:

Made-to-order pieces (unless defective)
Custom/bespoke pieces (unless defective)
Earrings (for hygiene reasons, unless defective)
Sale/clearance items (unless defective)

To initiate a return or exchange, email hello@renikeji.com with your order number and reason for return.

International returns and exchanges follow the same policy, but with important considerations:

Customer is responsible for return shipping costs
Returns must clear customs and reach us in original condition
Refunds are issued to the original payment method (minus any non-refundable shipping fees)
We cannot refund customs duties or taxes paid
Exchanges may incur additional shipping charges

International customers should contact us before returning items to discuss the most cost-effective approach.

Shipping and Delivery

Within Nigeria:

Shipping costs calculated at checkout based on location and package weight
Lagos: typically 1-3 business days
Rest of Nigeria: 3-7 business days
International:
- Shipping costs are calculated at checkout based on the destination
- Delivery times vary by country: typically 7-14 business days
- Express shipping is available for an additional fee
Ready-to-ship items are dispatched within 1-3 business days. Made-to-order pieces ship within 7- 10 working days.

Yes! Currently, we ship to most countries worldwide.

Shipping costs and delivery times vary by destination. At checkout, enter your location to see if we ship to your country and view shipping options.

If your country isn't listed, email us at hello@renikeji.com—we may be able to arrange special delivery.

Processing time:

Ready-to-ship items: 1-2 business days before shipment
Made-to-order items: 1-2 weeks (specified in product description)
Bespoke/custom pieces: Timeline provided during consultation (typically 4-8 weeks)

Delivery time after shipment:

Lagos, Nigeria: 1-3 business days
Rest of Nigeria: 3-7 business days
International: 7-14 business days, depending on destination and customs

You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Yes! Once your order ships, you'll receive an email with tracking information and a link to track your package. Please allow 24-48 hours after receiving the shipping notification for tracking information to become active in the courier's system.

If you haven't received tracking information within 3 business days of your order (for ready-to-ship items), contact us at hello@renikeji.com.

Nigeria: All applicable VAT is included in the displayed price at checkout.

International orders: You may be responsible for:

Customs duties
Import taxes
Clearance fees

These charges vary by country and are determined by your local customs authority. RENIKEJI is not responsible for these fees—they must be paid by the recipient upon delivery. We recommend checking with your country's customs office to estimate potential charges.

We declare the full value of all shipments for customs purposes, as required by law.

Risk of loss transfers to you upon delivery to the shipping carrier. We recommend:

Purchasing shipping insurance for high-value orders (available at checkout)
Ensuring someone is available to receive and sign for the package
Providing accurate shipping information

For insured shipments, if loss or damage occurs during transit, we'll work with you and the courier to file a claim and resolve the issue.

Customer Care and Contact

We currently operate primarily online at https://RENIKEJI.com, with our pieces also available through select retail partners. Visit our Retail Partners page to find stores carrying RENIKEJI jewellery near you.

We're here to help! Reach us at:

Email: hello@renikeji.com (we typically respond within 24-48 hours)
Social Media: @shoprenikeji

For the fastest response, email us with your order number (if applicable) and a detailed description of your question or concern.

All our pieces arrive in beautiful RENIKEJI packaging that's perfect for gifting. While we don't currently offer additional gift wrapping, our standard presentation is elegant and gift-ready.

You are welcome to add a personalised note to the package.

Any More Questions?

If you didn’t find the answer you were looking for, we’re here to help! Contact us at hello@renikeji.com, and we’ll respond within 24-48 hours.